Shipping policy

SHIPPING & RETURNS

We ship all over Egypt within 2–5 business days (Saturday to Thursday).

Delivery Cost Per Destination

  • Cairo & Giza: 74 EGP, delivered within 24–48 Hours.
  • Alexandria & Nearby Areas: 79 EGP, delivered within 2–3 Days.
    (Alexandria – Behira – Borg El Arab – El Obour – Badr City – 10th of Ramadan – El Sherouk – El Salam City – El Marg – Ezbet El Nakhl – El Khanka – Abu Zabel – Alexandria Desert Road KM 21)
  • Delta & Canal Cities: 85 EGP, delivered within 3–4 Days.
    (Qalyubia – Menoufia – Sharkia – Gharbia – Dakahlia – Damietta – Tanta – Kafr El Sheikh – Port Said – Ismailia – Suez)
  • Upper Egypt: 97 EGP, delivered within 3–5 Days.
    (Fayoum – Beni Suef – Minya – Assiut – Sohag)
  • South Upper Egypt & Red Sea: 110 EGP, delivered within 4–6 Days.
    (Qena – Luxor – Aswan – Red Sea – Matrouh)
  • North Coast: 113 EGP, delivered within 3–5 Days.
  • South Sinai & New Valley: 126 EGP, delivered within 4–6 Days.
    (Sharm El Sheikh – New Valley)

Exchanges for Local Orders (Egypt)

Exchanges can be requested within 1–2 days of receiving the order, with extra shipping fees applied for the exchange shipment.

Refunds are accepted within 14 days of receiving the order, with return shipping fees applied.

Refunds or exchanges can be processed through our customer service channels.

Customer Service

We are always here to listen to your feedback, complaints, or exchange requests. You can reach us via:

📧 Email: cs@kalilaeg.com
📱 Mobile: +201012602925

Working Hours: 10 AM – 6 PM (Saturday to Thursday).
All inquiries will be attended to within one working day.